Complaints? Let us know…
Not 100% happy with your Quick-Step floor? Or with our service? We’re sorry to hear.
Whether you’ve got a damaged floorboard or another quality issue, don’t hesitate to reach out to us. Our flooring experts will investigate your complaint and try to find an appropriate solution in the shortest possible time.
How to report a problem?
Products bought through a Quick-Step dealer:
Please always report your issue directly to your Quick-Step dealer. They will look into your problem and keep you informed about the progress
Product bought via the Quick-Step webshop:
Please report your issue via the complaints form below. Then submit the completed form to our technical experts team (full contact details are mentioned on the form).
More questions?
Still left with some unanswered questions?
Check out our FAQ zone or leave a message via our contact form.